from €20
month
Create an exceptional customer experience with a free 14-day trial
Automating customer support reduces costs and frees up your team’s time. Connect bulk emails and turn your contact centre into a source of profit by providing fast communication with customers.
No customer is left unattended! All requests go into one interface for easy and fast processing. Is the customer uncomfortable using chat? Call back or send an email in one click!
The customer support platform easily adapts to your needs and market trends: modern updates, custom solutions, and fast scaling to any size of contact centre.
80% of customers prefer support via messengers! It's fast, convenient, and free for international inquiries.
Voice contact is valuable. Especially when it's inconvenient to text or you need to discuss an important issue quickly
Quick contact on the website for real-time online customer support.
An indispensable channel for formal questions, sending documents, and receiving offers.
Set up chatbots and automated responses for round-the-clock customer support. Use all the power of AI to deliver the highest level of service.
Customer data and the history of their calls are stored on the platform. Use segmentation and assign tags to provide personalised service.
NovaTalks stores and analyses important information using a BI system and text analytics. Get valuable insights and improve your sales and service.
Find out how NovaTalks customer support platform can benefit your business.
With a simple builder, you can easily set up your own multilingual bot that will work 24/7, reducing the workload on agents.
Use all the AI capabilities, start logic, and out-of-hours to seamlessly transition from a bot to a live agent.
Provide quality service even in difficult situations. Learn more about our chatbots settings and features here.
NovaTalks provides everything you need to automate your customer service calls, from voice menu to quality assessment.
Flexibly configure the distribution of chats and calls that an agent can handle simultaneously.
Use the hold function, transfer the customer to another department or agent, or make a consultation call within an existing conversation. Read more.
Automated mass messaging are a convenient way to maintain effective communication with your customers.
Filter your audience by tags, attributes, or contact details. Easily send personalised offers, reminders, news, and promotions to each customer. And thanks to automatic triggers, make the most of all the chances and arguments to encourage your customers to take action.
Automated email campaigns are supported for email, messengers, and social media, so important information won’t go unnoticed. Learn more.
We offer a set of AI tools to improve communication and service quality. Your agent gets help in real-time: correcting mistakes, translating into any language, changing the tone of the conversation, or summarising the conversation – all thanks to an AI assistant.
Automatic quality assessment assesses customer emotions, checks script compliance, and analyses overall performance. So you always know how well your contact centre is performing. Learn more here.
See your business performance at a glance! Customise reports to suit your needs: select the indicators you need and group them by convenient intervals.
Connect your BI system with ready-made dashboards and quickly evaluate everything that matters: overall contact centre efficiency, agent productivity, customer service quality (CSAT) – anything that deserves your attention! Read more here.
Experience the power of text analytics with NovaTalks! Now you can automatically extract important insights from customer interactions, transforming vast amounts of data into valuable business intelligence.
Text analytics quickly processes all interactions and metadata, providing you with clear conclusions and actionable solutions to enhance your customer service performance.
This is your chance to identify areas for improvement and take your customer experience to the next level! Read more about the power of text analytics here.
Don’t waste time on manual data entry – automate the interaction between different tools and get the most out of every communication.
AI automatic quality assessment analyses 100% of dialogues, while a manager can cover a maximum of 5%. This allows you to assess the overall picture, and your specialists can focus only on the dialogues that need attention.
Stay in touch anytime, anywhere! The user-friendly NovaTalks mobile app allows you to manage your communications directly from your smartphone!
We know how important a quick response is to you! That's why each client has a personal manager who is always in touch and ready to resolve any issue.
Your business has its own peculiarities, and our platform is ready to support them. Order customised improvements to create a solution that best suits your needs!
The NovaTalks widget attracts attention, encourages action, and allows you to get in touch quickly. Simply integrate it into your website and your customers will be able to easily ask for help at any time.
from €20
month
Explore the features for free and choose the plan that suits your needs.
Contact centres Support services Telecom operators Online schools E-commerce Banks Insurance companies Clinics Clinics Industry Logistics companies And others
Experience all the possibilities of an omnichannel business platform – start for free!
A free 14-day trial is available at the start. No credit card required
Get an overview of NovaTalks functionality and easily share it with your team
NovaTalks is a customer support platform that combines all communication channels in one interface for sales and impeccable service. No more switching between different windows! Just manage all customer requests in one system and improve processes with the help of AI.
Our AI assistant for business analyses dialogues and offers solutions that significantly save your managers’ time. Focus on the important issues, because AI will take care of the rest!
NovaTalks uses chatbots for customer support, AI-automatic quality assessment, and mass messaging, which significantly speeds up responses. Each request is processed taking into account the entire history of interactions, which increases personalisation and optimises service time.
Of course it is! Automatically record the sources and campaigns from which customers come by simply adding UTM tags to links.
NovaTalks offers flexible pricing for companies of all sizes. Start with a free trial period and choose the plan that suits your business.
We made the transition as easy as possible! Your team will be able to quickly get up to speed with NovaTalks thanks to support at every stage of data migration and integration assistance. Minimum effort – maximum results!
Of course! NovaTalks is designed for businesses of all industries, including e-commerce. The platform provides convenient contact centre management, customer support in messengers, automated responses, and integration with social media. It is a powerful tool for online sales!
Yes! We offer an affiliate programme for companies and agencies. Get marketing materials, comprehensive support, and favourable terms of cooperation. Write to us at sales@novatalks.com.ua and let’s grow together!
Free 14-day trial
