Exciting News! NovaIT and NovaTalks Have Joined UCCAI (Ukrainian Contact Center Association International)! 🚀

This is a significant step for us! Together with other industry leaders, we can drive innovation, enhance customer service standards, and share expertise to improve contact center operations.

Why Does This Matter?

📌 NovaIT has been helping companies worldwide optimize their contact centers for over 10 years by integrating cutting-edge technologies and effective customer service solutions. We collaborate with industry leaders like Cisco, Omilia, Genesys, Verint, and more.
📌 NovaTalks is an omnichannel platform that unifies all communication channels (chats, messengers, email, telephony) into a single interface, ensuring speed, automation, and a personalized approach.

Becoming part of UCCAI is another step toward developing the industry together with a professional community!

See You at BIT&BIS-2025!

📅 On February 20, the BIT&BIS-2025 International Forum will take place—a major event for business and technology.

🎤 NovaIT Speaker:
Dmytro Romaniuk, CCO of NovaIT, will discuss:
💡 “The Balance Between People and Technology in Customer Support.”

🤖 Can automation, chatbots, and AI fully replace human interaction?
We’ll explore how to make technology an enabler rather than a barrier and why real human communication remains essential for excellent customer service.

📍 Register for the forum via the link.
Join us to discuss the future of customer service and unlock new opportunities for your business! 🚀