Imagine: the shimmering lights of the megapolis, rain running down neon signs, the dark night sky pierced by flashes of lightning. This is not a distant future from cyberpunk worlds – this is today’s reality of your business. Today, communication with customers can be instant, convenient, and thrilling, like in the high-tech world of the movie “Blade Runner”.

Advanced technology is already here. The system operates flawlessly, like a well-tuned machine, and efficiently manages processes, similar to Deckard in the city that never sleeps. This makes your service better, and the time spent interacting with each customer invaluable.

Freedom of Choice: Call or Chat?

On the modern telephony platform, the customer can instantly choose how they want to interact: via call or message. Like an operator at the control panel, you have control over all channels simultaneously. Customers can switch from chat to call in an instant, whenever it’s most convenient, without any delays.

Communication takes on a new form, where everyone has the freedom to choose the tool for interaction, depending on the specific situation. Here, calls and chats are not separate worlds – they are parts of a continuous process.

Multilingual Menu, Smart Queue, and Quality Assessment: Efficiency at All Stages of Interaction

At the beginning of the conversation, the customer is given access to a multilingual self-service menu, which helps them quickly navigate and choose the right option or request. Thanks to this feature, you can resolve simple issues on your own or direct the request to the appropriate specialist without delays.

The smart queue in NovaTalks is an efficient solution that automatically organizes the distribution of inquiries and ensures the seamless operation of the contact center. Like Deckard, who carefully searches for replicants, the system optimizes query handling, taking into account their priority and agent availability. This reduces delays and enhances service efficiency.

The system determines whether a request requires immediate attention and directs it to the agent with the least workload or the highest qualification. As a result, even with a high volume of inquiries, the queue operates smoothly, and customers receive quick and quality support.

After the interaction, the system prompts the customer to rate the service quality, enabling not only the improvement of each customer’s experience but also the continuous enhancement of the contact center’s performance based on feedback.

Call Recording: Quality Control at a New Level

In this future, where every action and conversation matters, quality control reaches a new level. Every call on the platform is automatically recorded, and you can revisit it for evaluation, adjustment, and improvement. Your service achieves perfection, minimizing time and resource loss, like a perfectly tuned system that eliminates any errors.

Just like in Deckard’s world, where every replicant and their actions are carefully calculated, in business, every communication is subject to thorough analysis. Analyzing each interaction and its recordings opens opportunities for deeper assessment and continuous improvement of your team’s performance.

Reports cover all aspects of your contact center’s efficiency. Channel productivity analysis acts as a monitoring system that allows you to track key performance indicators in real time. This enables you to not only control the results of individual agents but also quickly detect changes or issues in the center’s operations, allowing for prompt action and necessary measures.

All Channels in One System: Communication Management Hub

The final stop – the core of the platform, where chat, calls, and messages merge into one integrated space. Here, you, like a pilot at the control center, have all communication streams before you, working together as a unified organism. No losses, no chaos, as all elements are integrated into a single management panel, allowing you to transform your service into a future-ready system without delays or errors. Instantaneity and precision come first, turning every interaction into a new standard of communication.

Meet Calls: The New Channel for Customer Communication

Now, on the NovaTalks platform, another important tool for communicating with customers is available – the “Calls” channel. This allows you to handle both chats and calls in a single system, with access to overall statistics and analytics.

Just as Deckard uses his technology to search for replicants, you also gain the ability to control all the details of your interactions with customers, thanks to the built-in web phone. With the same attentiveness as his analysis of every detail, you can listen to calls, configure self-service menus, and assess call quality, ensuring a high level of service in any situation.

Thanks to this channel, your agents will work even more efficiently, and customers will receive the best service. And this is just one step towards creating ideal communication in a new, high-tech world.

Move Your Business into the World of New Opportunities

From now on, your business can be as precise and flawless as a system from a high-tech world. This platform reshapes the perception of telephony, opening the doors to a world where every call and message is instant and fully prepared for your success.

Thanks to NovaTalks, you gain an advantage in the light of new possibilities, where every customer interaction is carefully thought out to the smallest detail, ensuring speed and convenience at every stage of communication.